REFUND & EXCHANGE POLICY
Return & Exchange Eligibility
A return or exchange request will be accepted only in the following cases:
- Order received in damaged condition
- Wrong product delivered
- Missing item(s) in the order
Important Conditions
- 1. No refunds are processed for eligible returns; only exchanges are allowed.
- 2. Exchange is applicable only for products of the same or higher value.
- 3. Exchange products will be dispatched within 48–72 hours after the request is approved.
- 4. A reverse pick-up will be arranged through our courier partner once the request is accepted.
- 5. If a prepaid order is not delivered, a refund will be initiated within 3–5 working days via the original mode of payment.
Returns After 72 Hours
If a request is raised after 72 hours of delivery, the product must be self-shipped to our facility.
- Refund (if applicable) will be initiated within 3–5 working days after quality check at our warehouse.
- Courier charges will not be borne by Bellevira.
- Tracking details must be shared at support@bellevira.com.
Replacements in this case will be dispatched within 3–5 working days after receiving the product.
How to Return a Product
1. Reverse Pick-Up
Available only in selected pin codes serviced by our courier partners.
2. Self-Ship
If your pin code is not serviceable, you may self-ship. We reimburse ₹100 as a voucher for future purchases (subject to quality inspection).
Self-Ship Address
Bellevira
A unit of Arotash Ventures Pvt Ltd
Shop No. 18, Brahmo Samaj Complex,
Keating Road, Shillong,
Meghalaya – 793001, India
Cancellation Policy
- Prepaid orders in transit: Refund initiated after courier confirmation (7–9 days). Processing takes 5-7 working days after confirmation.
- Sale/Promotional products are not eligible for cancellation.
- Bellevira reserves the right to cancel orders due to unavoidable circumstances.
Cash on Delivery (COD) Policy
- All items must be COD eligible.
- Order value: ₹0 - ₹8,999.
- Serviceable pin codes only.
- Do not open before payment.
- Reject if tampered/opened.
- Cards not accepted for COD.
Promo Codes & Coupons
- Promo codes may not be applicable on all products.
- Coupons must be used within validity period.
- Offers cannot be combined.
- Cashback/promo codes cannot be clubbed together.
Contact Us
support@bellevira.com
+91 8415918743
Mon-Sat: 10:00 AM – 6:30 PM