Refund policy

At Bellevira, customer satisfaction is our highest priority. We take great care in delivering premium Ayurvedic and wellness products that meet the highest quality standards.

This Refund & Return Policy explains the terms under which products purchased from bellevira.com may be eligible for return, replacement, cancellation, or refund.

Eligibility for Returns

Due to the nature of Ayurvedic, herbal, and personal care products, we do not accept returns once the product has been opened or used.

However, return or replacement requests may be accepted only under the following conditions:

  • You received a damaged product
  • You received the wrong product
  • The package was tampered with during delivery
  • Items were missing from your order

Return Request Timeline

To be eligible for a return or replacement, you must notify us within 48 hours of receiving the product.

Requests made after 48 hours may not be accepted.

Open Box Policy

Bellevira follows a strict Open Box Policy to ensure hygiene, safety, and product integrity.

Once a product has been opened, used, or the seal has been broken, it becomes non-returnable and non-refundable.

We only accept return or replacement requests in cases where:

  • The product was delivered in a damaged condition
  • The wrong product was delivered
  • The package was tampered with during transit

Customers must provide photo/video proof within 48 hours of delivery for verification.

Conditions for Return Approval

To process your return request, the following conditions must be met:

  • The product must be unused and unopened
  • The product must be in its original packaging
  • Original invoice or proof of purchase must be provided
  • Photos or videos of the issue must be shared

Non-Returnable Products

For safety and hygiene reasons, the following items are not eligible for return:

  • Opened or used oils, shampoos, soaps, or wellness products
  • Products purchased during special discounts or clearance sales
  • Gift cards or promotional items

Refund Policy

Refunds are applicable only if the return request is approved by Bellevira.

Once we receive and inspect the returned product (if applicable), we will notify you regarding the approval or rejection of your refund.

Refund Method

If approved, refunds will be processed to the original payment method used at checkout.

Refunds may take approximately 7–10 business days depending on your bank or payment provider.

Replacement Policy

In case you receive a damaged or incorrect product, Bellevira may offer a replacement instead of a refund.

Replacement will be shipped after verification and approval of your request.

Cancellation Policy

Orders can only be cancelled before they are shipped or dispatched.

If you wish to cancel your order, please contact us immediately after placing the order.

Once the order has been dispatched, cancellation will not be possible.

Refund for Cancelled Orders

If the cancellation request is approved, the refund will be processed to the original payment method within 7–10 business days.

Shipping Charges

Shipping charges are non-refundable.

If a return is approved due to a mistake from Bellevira’s side (wrong/damaged product), we will bear the return shipping cost.

How to Request a Return, Refund, or Cancellation

To request a return, replacement, refund, or cancellation, please contact our support team with the following details:

  • Order ID
  • Product name
  • Reason for request
  • Photos or video proof (if applicable)

Contact Information

If you have any questions regarding this Refund & Return Policy, please contact us:

  • Email: support@bellevira.com
  • Phone: +91 8415918743
  • Address: Keating Road, Shillong, Meghalaya, India 793001
  • CIN: U21001ML2025PTC014257

Thank you for choosing Bellevira – Essence of Meghalaya.